FAQs

GENERAL

Q: Where are you located?

We are based in Canada, but we ship worldwide with fast insured shipping.

Q: Where can I request a return or exchange?

You can request return or exchange through our contact page.

Q: What currency does your store use?

USD.

SHIPPING

Q: Do you ship to my country?

We ship worldwide to every country.

Q: Is it possible to get free shipping?

Yes. We provide free shipping.

Q: When will my order ship?

We shipped within the next 24-48 hours after receiving the payment.

Q: How long before I receive my order?

It will take between 1-2 weeks. 

Q: Who is your shipping provider?

Our shipping providers are DHL, USPS. It always depends on your location.

Q:  Are there any fees if I'm outside of the US?

Nope. Free shipping worldwide.

ORDERING & ORDER STATUS

Q: Is there order and shipping confirmation?

Yes. You will receive a confirmation once your order is made. A shipping confirmation email or an SMS with the tracking number will be sent to you.

Q: Why is my tracking link not showing me anything?

If your tracking number doesn't work or has errors, it could be that your shipment hasn't been picked up by the courier or the courier has not scanned it as received. Please allow up to 24 hours for your tracking number to be logged by the shipping courier.

Q: My package is missing. What should I do?

You can try track your package, if you have a tracking number for it. Or you can contact us directly from our contact page.

Q: Where can I enter my discount code?

You can enter it at the checkout.

Q: Can I use multiple discount codes when placing my order?

No. You can only use one discount code per order.

Q: Do you offer gift cards?

Yes. Occasionally during special days. eg: Mothers Day, Christmas...